Dispatch & Delivery

We ship orders from Radom, Poland.

For in-stock items, orders are usually dispatched within 1–2 business days after payment is confirmed.

For preorder items, most designs are usually ready to ship in around 3 weeks, but the exact timeline may vary depending on the design, production schedule, material availability, or unexpected delays. If a different estimated dispatch time applies, we will mention it on the product page or contact you by email.

Business days do not include weekends or Polish public holidays.

Shipping Methods

Poland and EU

Orders within Poland and the European Union are usually shipped with courier or parcel locker services, depending on the destination and the available options at checkout.

Available shipping methods may include:

  • DPD courier

  • DPD parcel locker / pickup point

  • InPost courier

  • InPost parcel locker / pickup point

The exact available shipping methods and shipping costs will be shown at checkout before payment.

Outside the EU

International orders outside the European Union are usually shipped with tracked postal or international delivery services. Final delivery may be handled by the local postal service or a local courier in the destination country.

Available shipping options and costs will be shown at checkout where available.

If your country is not available at checkout, please contact us and we will check whether shipping can be arranged.

Estimated Delivery Times

Delivery times depend on the destination, carrier, customs processing, public holidays, and seasonal delays.

Estimated delivery times after dispatch:

Poland

1–3 business days

European Union

Usually around 2–7 business days, depending on the country.

United Kingdom, Switzerland, Norway, Iceland and other European non-EU countries

Usually around 6–12 business days, depending on the country and customs processing.

Rest of the world

Usually around 10–22 business days, depending on the destination and local postal service.

Please note that these are estimated delivery times and are not guaranteed. Delays may happen during holidays, peak seasons, customs checks, strikes, severe weather, or other situations outside our control.

Tracking

When your order is dispatched, you will receive a shipping confirmation email with tracking information where available.

Please make sure your email address and delivery details are correct when placing your order.

Customs, Duties and Import Taxes

For orders delivered outside the European Union, NIKANEKO usually ships with duties and taxes prepaid, so customers are not normally asked to pay additional import charges upon delivery.

In rare cases, a courier, postal service, or customs office may request an additional import tax, duty, VAT, or handling fee. If this happens, please contact us before making the payment so we can check the shipment and help resolve it.

If you have already paid an unexpected import charge, please contact us with the payment receipt, tracking number, and any message from the carrier so we can review the case.

Please note that customs processing may still cause delivery delays, even when duties and taxes are prepaid.

Incorrect Address, Refused or Unclaimed Parcels

Please make sure your shipping address is complete and correct before placing your order.

If a parcel is returned to us because it was unclaimed, refused, or the delivery details were incorrect or incomplete, we will contact you using the email address provided with the order.

You may choose to have the order resent, subject to an additional shipping fee, or to cancel the order and receive a refund where applicable.

If we do not receive a reply within 14 days from our email, we may cancel the order and issue a refund to the original payment method after the parcel has been returned to us.

Where the failed delivery was caused by the customer not collecting the parcel, refusing delivery, or providing incorrect or incomplete delivery details, we may deduct the original shipping cost, return shipping cost, carrier fees, customs fees, or other direct costs charged to us, where permitted by law.

If the failed delivery was caused by our mistake, we will not deduct these costs.

Damaged or Missing Parcels

If your parcel arrives damaged, please contact us as soon as possible with photos of the parcel, packaging, shipping label, and damaged item.

If your parcel appears to be lost or delayed, please contact us so we can check the shipment with the carrier.

For consumer orders, we are responsible for the goods until they are delivered to you. If there is a confirmed delivery issue before delivery, we will help resolve it in line with applicable consumer law.